FAQs
Find quick answers to common questions about our services, approach, and how we support you along the way.
Insurance
Does Rennicke & Associates accept insurance?
Rennicke & Associates is an out of network provider meaning we do not accept insurance. The information you provide on this form is only intended to be used for the purpose of submitting claims on your behalf.
How can I get my sessions reimbursed by my insurance?
If your insurance company allows out-of-network reimbursements, we will submit insurance claims on your behalf. Please contact your insurance company to find out if you are able to receive any reimbursement.
You can submit your insurance information to us using the form linked below:
How will I get my insurance reimbursement?
If you are enrolled in our insurance submission process, you will receive your reimbursement as a check from your provider. This check will be mailed to the address your provider has on file.
If you have any questions about where your check will be mailed, please reach out to your provider for clarification.
How often will my claims be submitted?
We will submit your claims once a month by the 7th, the same frequency as we used to upload Superbills.
When will I get my reimbursement after its submission?
We will submit your claims once a month, however the amount of time it takes for your claim to be processed (and for you to be reimbursed) is up to your insurance provider. It can take up to 6 weeks for insurance companies to release payment.
If you have any questions regarding how long your reimbursement will take, please contact your insurance provider for more information.
Can I get a copy of my invoice?
Do insurances provide out of network benefits/communication?
Can I submit to my insurance AND my HSA/FSA?
Yes, you can submit to both your insurance and an HSA/FSA or other entity that will provide you with additional reimbursement. In order to do so, please reach out to our Billing Coordinator at billing@rennickeassociates.com
I haven't received a check from my insurance yet.
Insurance companies can sometimes take up to 6 weeks to issue reimbursement payments. If there are any delays on our end it is most likely due to a late clinical note. We are unable to submit claims or upload Superbills until notes are finalized and approved by supervisors if necessary.
If you have any additional questions about billing or insurance, please feel free to reach out to billing@rennickeassociates.com for clarification.
What happens if my claim is rejected?
If your claim is rejected, your insurance provider will reach out to either you or us to attempt to resolve the issue. If we need information from you, we’ll reach out to the person listed on the insurance form. If you receive any correspondence from your insurance company, please email it to billing@rennickeassociates.com
Billing Information
When will I be charged for my session?
All sessions are charged the following business day.
Do I need to have a credit/debit card on file?
Yes, all payments for services are due in full at the time of your session, including costs for any late fees or cancellations. For this reason, a credit/debit card must be kept on file at all times, regardless of your insurance preferences.
How can I update my credit/debit card information?
You can find the form to update your payment information below:
Rennicke & Associates Credit/Debit Authorization Form
How can I get a receipt for my services?
Unfortunately, our electronic medical records system does not allow us to create receipts. We recommend you check your bank statements for any of our charges.
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COVID-19 Policies
Is Rennicke & Associates open for in-person sessions?
Yes! Rennicke & Associates is welcoming clients for in-person sessions for those who are vaccinated. Per New York City requirements, children 5 and older are required to show proof they have received at least one does of a COVID-19 vaccine. People 12 and older will be required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine. Starting January 28, 2022, children ages 5 to 11 must also show proof of full vaccination.
Who do I send my proof of vaccination to?
Please email our intake coordinator at hello@rennickeassociates.com a copy of one of the following:
- CDC vaccination card
- Screenshot of Excelsior Pass
- Screenshot of NYC.gov vaccination record
- Digital proof of NYC COVID Safe app
I tested positive for COVID-19 after attending a session.
If you tested positive for COVID-19 after attending a session, please let your therapist know!
Even if you are vaccinated, we request that if you have any symptoms of COVID (coughing, headache, fever, sore throat, etc.) or feel under the weather the day of your appointment that you stay home, take good care of yourself, and conduct your session virtually.
Are masks/facial coverings required?
We kindly ask our clients to wear masks/facial coverings in common areas such as our waiting rooms.
Under 18?
Information for parents of children under 18 years old:
Timothy’s Law was enacted on January 1, 2007 and provides greater mental health parity in insurance coverage for everyone, but especially for kids. Children under 18 years of age in New York State with significant emotional or behavioral issues (e.g. Attention Deficit Hyperactivity, Oppositional Defiant, Anxiety or Depressive Disorders) are eligible for the same exact coverage their insurance provides them for their medical benefits. Thus, your fee for seeing a child psychologist should be the same as it is for seeing a dermatologist or any other medical specialist, generally the amount of your co-pay.
We're Here When You are Ready
We’re committed to providing a safe, inclusive space where you can grow, heal, and strengthen your relationships.
When you feel ready, book a consultation with us.
