Frequently asked questions
We will assist you along the way.
All sessions are charged the following business day.
Yes, all payments for services are due in full at the time of your session, including costs for any late fees or cancellations. For this reason, a credit/debit card must be kept on file at all times, regardless of your insurance preferences.
You can find the form to update your payment information below:
Unfortunately, our electronic medical records system does not allow us to create receipts. We recommend you check your bank statements for any of our charges.
No, Rennicke & Associates is an out of network provider meaning we do not accept insurance. The information you provide on this form is only intended to be used for the purpose of submitting claims on your behalf.
If your insurance company allows out-of-network reimbursements, we will submit insurance claims on your behalf. Please contact your insurance company to find out if you are able to receive any reimbursement.
You can submit your insurance information to us using the form linked below:
If you are enrolled in our insurance submission process, you will receive your reimbursement as a check from your provider. This check will be mailed to the address your provider has on file.
If you have any questions about where your check will be mailed, please reach out to your provider for clarification.
We will submit your claims once a month by the 7th, the same frequency as we used to upload Superbills.
We will submit your claims once a month, however the amount of time it takes for your claim to be processed (and for you to be reimbursed) is up to your insurance provider. It can take up to 6 weeks for insurance companies to release payment.
If you have any questions regarding how long your reimbursement will take, please contact your insurance provider for more information.
Unfortunately, we are unable to generate Superbills (what we call invoices) once we submit a claim electronically to prevent duplicate claims and possible insurance fraud.
Each insurance company and plan are very different and while an insurance company may reimburse for one client, a client with the same company but perhaps a different plan may not receive reimbursement. Our best advice would be to explicitly ask each insurance company about the specific plan you’re signing up for and what they can and cannot reimburse you for for out of network services.
Yes, you can submit to both your insurance and an HSA/FSA or other entity that will provide you with additional reimbursement. In order to do so, please reach out to our Billing Coordinator at email@example.com.
Insurance companies can sometimes take up to 6 weeks to issue reimbursement payments. If there are any delays on our end it is most likely due to a late clinical note. We are unable to submit claims or upload Superbills until notes are finalized and approved by supervisors if necessary.
If you have any additional questions about billing or insurance, please feel free to reach out to firstname.lastname@example.org for clarification.
If your claim is rejected, your insurance provider will reach out to either you or us to attempt to resolve the issue. If we need information from you, we’ll reach out to the person listed on the insurance form. If you receive any correspondence from your insurance company, please email it to email@example.com.