Frequently asked questions
We will assist you along the way.
All sessions are charged the following business day.
Yes, all payments for services are due in full at the time of your session, including costs for any late fees or cancellations. For this reason, a credit/debit card must be kept on file at all times, regardless of your insurance preferences.
You can find the form to update your payment information below:
Unfortunately, our electronic medical records system does not allow us to create receipts. We recommend you check your bank statements for any of our charges.
No, Rennicke & Associates is an out of network provider meaning we do not accept insurance. The information you provide on this form is only intended to be used for the purpose of submitting claims on your behalf.
If your insurance company allows out-of-network reimbursements, we will submit insurance claims on your behalf. Please contact your insurance company to find out if you are able to receive any reimbursement.
You can submit your insurance information to us using the form linked below:
If you are enrolled in our insurance submission process, you will receive your reimbursement as a check from your provider. This check will be mailed to the address your provider has on file.
If you have any questions about where your check will be mailed, please reach out to your provider for clarification.
We will submit your claims once a month by the 7th, the same frequency as we used to upload Superbills.
We will submit your claims once a month, however the amount of time it takes for your claim to be processed (and for you to be reimbursed) is up to your insurance provider. It can take up to 6 weeks for insurance companies to release payment.
If you have any questions regarding how long your reimbursement will take, please contact your insurance provider for more information.
Unfortunately, we are unable to generate Superbills (what we call invoices) once we submit a claim electronically to prevent duplicate claims and possible insurance fraud.
Each insurance company and plan are very different and while an insurance company may reimburse for one client, a client with the same company but perhaps a different plan may not receive reimbursement. Our best advice would be to explicitly ask each insurance company about the specific plan you’re signing up for and what they can and cannot reimburse you for for out of network services.
Yes, you can submit to both your insurance and an HSA/FSA or other entity that will provide you with additional reimbursement. In order to do so, please reach out to our Billing Coordinator at firstname.lastname@example.org.
Insurance companies can sometimes take up to 6 weeks to issue reimbursement payments. If there are any delays on our end it is most likely due to a late clinical note. We are unable to submit claims or upload Superbills until notes are finalized and approved by supervisors if necessary.
If you have any additional questions about billing or insurance, please feel free to reach out to email@example.com for clarification.
If your claim is rejected, your insurance provider will reach out to either you or us to attempt to resolve the issue. If we need information from you, we’ll reach out to the person listed on the insurance form. If you receive any correspondence from your insurance company, please email it to firstname.lastname@example.org.
Yes! Rennicke & Associates is welcoming clients for in-person sessions for those who are vaccinated. Per New York City requirements, children 5 and older are required to show proof they have received at least one does of a COVID-19 vaccine. People 12 and older will be required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine. Starting January 28, 2022, children ages 5 to 11 must also show proof of full vaccination.
Please email our intake coordinator at email@example.com a copy of one of the following:
- CDC vaccination card
- Screenshot of Excelsior Pass
- Screenshot of NYC.gov vaccination record
- Digital proof of NYC COVID Safe app
If you tested positive for COVID-19 after attending a session, please let your therapist know!
Even if you are vaccinated, we request that if you have any symptoms of COVID (coughing, headache, fever, sore throat, etc.) or feel under the weather the day of your appointment that you stay home, take good care of yourself, and conduct your session virtually.
We kindly ask our clients to wear masks/facial coverings in common areas such as our waiting rooms.